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General

    Q1. What is Aspen Cloud Server ?
    Q2. Why uses Aspen Cloud Server ?
    Q3. What's the difference of Shutdown and Terminate of the Cloud Server ?
    Q4. The cloud server listed on my control panel are in 'Shutdown' state, why the billing system still counted the usage per day ?
    Q5. Why the disk space displayed on server is smaller than my subscribed disk space size?
    Q6. What is SmartClone?
    Q7. Who can use SmartClone?
    Q8. What kind of things can be cloned?
    Q9. Why SmartClone is not available in some cloud centers?
    Q10. What is the criteria to use SmartClone?
    Q11. How to use SmartClone?
    Q12. How SmartClone transfers the cloud server within same cloud center?
    Q13. How SmartClone transfer the cloud server across cloud centers?
    Q14. Why the cloud management system shows different OS versions after cloud server is cloned?
    Q15. Why SmartClone takes so long time to complete?
    Q16. I have a disk with size 50GB cloned to a 100GB disk, why i still see the drive/mount point is 50GB?
    Q17. I have started SmartClone for few days, still in progress, why?
    Q18. Any service charge for SmartClone?

Control Panel

    Q1. Is the Aspen Control Panel can manage Cloud Server at different Cloud Centers ?

Linux OS

    Q1. Is Aspen Cloud Server support YUM update in Linux ?
    Q2. How to add / drop extra CPU to Cloud Server ?
    Q3. How to add / drop RAM to Cloud Server ?
    Q4. How to add extra Disk to Cloud Server ?
    Q5. How to drop extra Disk to Cloud Server ?
    Q6. How to add / drop extra IP address to Cloud Server ?
 

General

Q1. What is Aspen Cloud Server ?

Aspen Cloud Server is an on-demand based cloud computing platform allowing users to deploy and scale their infrastructure on the cloud virtually.

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Q2. Why uses Aspen Cloud Server ?

  1. All virtual infrastructures can be managed by a single console called Aspen Control Panel. By using mouse clicks, users can deploy their infrastructures around the world easily.
  2. No contract period. Daily billing method is used in Aspen Cloud Server. Users only need to pay the resources to be used in a day.
  3. Resources including CPU, RAM and disk can be adjusted dynamically.
  4. Fully automated operation. Users can subscribe and build the infrastructures from the web.

Q3. What's the difference of Shutdown and Terminate of the Cloud Server?

  1. Shutdown and Terminate will turn off the Cloud Server. The main difference of them is Shutdown will be still billed while Terminate will stop the subscription of that Cloud Server.

Q4. The cloud server listed on my control panel are in 'Shutdown' state, why the billing system still counted the usage per day ?

  1. All subscribed resources listed on control panel are treated as active in billing system. If customer does not want to pay, he/she has to click "Terminate" button on control panel to remove the item from control panel.

Q5. Why the disk space displayed on server is smaller than my subscribed disk space size?

  1. Cloud server disk space is divided into two disks (OS disk and Data disk). Disk one is 10GB for OS. Disk two size is the remaining space for user data.

Q6. What is SmartClone ?

SmartClone is a function to clone a cloud server within same physical host or across physical hosts in same cloud center, or even cross cloud centers over Internet.

SmartClone is available since CCP/ICP version 1.4.

Q7. Who can use SmartClone ?

SmartClone can be used in End User Control Panel or Admin Console according to the permission configured by Powerall.

Q8. What kind of things can be cloned ?

  1. SmartClone will clone the selected disks from Source Server to Target Server at block level.
  2. Source Disk size can be smaller or equal to target disk size.
  3. Number of disks between source and target servers can be different. For example, source server has 3 disks, while target server has 4 disks, it can be cloned.

Q9. Why SmartClone is not available in some cloud centers ?

In order to use SmartClone, there is a first time enable procedure managed by Powerall. This function cannot be enabled by default as each cloud center environment is different. Powerall must review the data center resources before enabling.

Q10. What is the criteria to use SmartClone ?

In order to use SmartClone, following criteria is needed.

  1. Both source cloud server and target cloud server exists. SmartClone is to perform disk clone between two existing cloud servers. SmartClone will NOT create any new server during the process.
  2. Both Source and Target Cloud Servers must be same virtualization type. It means either both full-virtualized or both para-virtualized.
  3. To start the clone, source server can be PowerOn/PowerOff. Target server must be in PowerOff state.
  4. Size of source disk can be smaller or equal to target disk.
  5. There is enough diskspace on template server.
  6. Make sure source server’s network setting is DHCP (default setting) instead of static setting.

As SmartClone handles disk clone at block level, any static network configuration will result network unreachable after clone.

Q11. How to use SmartClone ?

  1. Clicks SmartClone function and chooses source and target servers. Correspond disks will be displayed on screen.
  2. Select which disk to be cloned.
  3. Start the process.

Q12. How SmartClone transfers the cloud server within same cloud center ?

For cloud server cloned within same cloud center, cloud server is cloned by using local NAS through Template Server (referred as tserver) with CIFS protocol.

  1. SmartClone performs a hot snapshot to source server and dump the snapshot into image files on Template Server.
  2. Image files will be cloned back to overwrite corresponding disks on target server.
  3. Target server can be started, all temporary image files will be deleted from template server.

Q13. How SmartClone transfer the cloud server across cloud centers ?

SmartClone makes use of FTP to transfer cloud server between cloud centers over Internet.

  1. SmartClone performs a hot snapshot to source server and dump the snapshot into image files on Template Server.
  2. Transfer the image file to target IDC’s template server by FTP.
  3. Image files on target IDC will be cloned back to overwrite corresponding disks on target server.
  4. Target server can be started, all temporary image files will be deleted from template server.

Q14. Why the cloud management system shows different OS versions after cloud server is cloned ?

As different cloud centers offer different kind of OS, for example IDC1 offers Centos for Linux while IDC2 offers Redhat for Linux. If a cloud server with Centos is cloned from IDC1 to IDC2, as Centos is not available in IDC2’s billing system, it will not be showed.

Q15. Why SmartClone takes so long time to complete ?

SmartClone across centers depends on Internet performance. If Internet quality between two centers is not good enough at that moment, it will be longer. In addition, if more disks, takes longer as well.

Q16. I have a disk with size 50GB cloned to a 100GB disk, why i still see the drive/mount point is 50GB ?

SmartClone handles data clone at block level. For existing formatted partition, it will be unchanged. In order to use the remaining disk space, user needs to partition it and format it.

Q17. I have started SmartClone for few days, still in progress, why ?

Actual time depends on data size and Internet quality. Suggest to email to help@powerallnetworks, Powerall engineers will have a check on it.

Q18. Any service charge for SmartClone ?

There is no service charge for SmartClone.

Note: As SmartClone is a block level clone function. It is garbage-in-garbage-out mechanism. Administrator / User must cleanly understand what he is doing before start. SmartClone execute exactly the instruction from user/administrator without application/system level check.

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Control Panel

Q1. Is the Aspen Control Panel can manage Cloud Server at different Cloud Centers ?

Yes, Aspen Control Panel will list all your Cloud Servers in different Cloud Centers in different countries and cities. Thus manage all Cloud Servers in a single console.

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Linux OS

Q1. Is Aspen Cloud Server support YUM update in Linux ?

Yes, as Cloud Server is non-modified Linux, it support Linux standard update method, e.g. yum update

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Q2. How to add / drop extra CPU to Cloud Server ?

  1. Login to Aspen Control Panel
  2. Click CPU
  3. Select Cloud Server which being to adjust
  4. Select number of CPU in the Plan
  5. Check out
  6. Check your Cloud Server, e.g. Check SSH shell: more /proc/cpuinfo

Note: Maximum CPU per Cloud Server is 8

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Q3. How to add / drop RAM to Cloud Server ?

  1. Login to Aspen Control Panel
  2. Click RAM
  3. Select Cloud Server which being to adjust
  4. Select RAM size in the Plan
  5. Check out
  6. Check your Cloud Server, e.g. Check SSH shell: more /proc/cpuinfo

Note: Maximum RAM size per Cloud Server is 4GB

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Q4. How to add extra Disk to Cloud Server ?

  1. Login to Aspen Control Panel
  2. Click Disk
  3. Select Cloud Server which being to add extra disk
  4. Select Server Attached Storage Pool - RAID 6 (SASP-6) or Server Attached Storage Pool (SASP-M) Plans
  5. Check out
  6. Check your Cloud Server, e.g. Check SSH shell: fdisk –l
  7. Then you can format that extra disk and mount it up to your Cloud Server, e.g. mk.ext3 /dev/sdb and mount /dev/sdb /mnt

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Q5. How to drop extra Disk to Cloud Server ?

  1. Login to your Cloud Server by SSH
  2. Unmount the extra disk, e.g. umount /mnt
  3. Login to Aspen Control Panel
  4. Click Disk
  5. Select Cloud Server which being drop extra disk
  6. Select the extra disk
  7. Confirm to drop
  8. Reboot your Cloud Server
  9. Check your Cloud Server, e.g. Check SSH shell: fdisk –l

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Q6. How to add / drop extra IP address to Cloud Server ?

  1. Login to Aspen Control Panel
  2. Click Network
  3. Select Cloud Server which being to adjust
  4. Check out
  5. Check your Cloud Server by new IP address

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